Terms of service

OVERVIEW

SECTION 5 PRODUCT POLICIES

Product Specifications

• All tank tops list fabric composition (e.g., 60% cotton + 40% modal, 100% organic cotton) with actual photos of care labels and stretch test videos in product details. Due to monitor color variations, slight differences may occur between the product and images; refer to multi-angle model styling videos for accuracy.
• Size System: XS-L standard sizes (XL-3XL available for select styles), with the Tank Top Size Guide (highlighting measurement methods for bust, length, and strap spacing).

Inventory & Purchase Limits

• Designer collaboration styles and lace/embroidered designs are limited to 2 pieces per account. Basic styles (e.g., solid-color camisoles, sports tanks) are limited to 5 pieces to prevent bulk purchasing by dealers.

SECTION 6 SHIPPING POLICY

Shipping Rates

• Free domestic shipping (ZTO/YTO Express, dispatched within 48 hours) for orders over ¥299; ¥10 shipping fee for orders under ¥299.
• Remote areas (Xinjiang, Tibet, etc.) incur an additional ¥15 surcharge, auto-calculated at checkout.

Shipping Guarantee Policy

• Core Clause: Only one shipping fee applies per order (including returns). For non-quality-related returns, customers pre-pay return shipping costs, which will be reimbursed based on actual expenses upon refund processing.

SECTION 7 RETURN & REFUND

Return Eligibility

• No-Reason Returns: Within 15 days of receipt, items must be unworn, unwashed, with intact tags and no makeup/perfume stains (avoid stretching straps during try-on to prevent deformation).
• Quality Issues: Non-human-caused defects (e.g., loose seams, missing buttons, fabric snags) require clear detail photos as proof.

Fee Terms

• No Restocking Fee: Returns incur no handling charges. Refund amount = actual payment + initial shipping fee - customer-prepaid return shipping cost.

Special Item Restrictions

• Customized items (e.g., embroidered names, specially tailored fits) and clearance items (marked "non-returnable") only qualify for returns due to quality issues, not for no-reason returns.

SECTION 13 DISCLAIMER

• Damage caused by improper washing (e.g., machine-washing wool materials, high-temperature drying) is not considered a quality issue and will not be accepted for return or exchange.
• Decorative beads, rhinestones, and other accessories that fall off within 30 days of normal wear are eligible for free repair; paid repair services will be provided after 30 days.

SECTION 20 CONTACT US

• Customer Service Email: support@DrinksBoat.shop (response within 24 hours for order/return inquiries)
• Phone Consultation: +1 720 220 7600 (Monday–Saturday 10:00–17:00 PST; press 1 for size 咨询，press 2 to apply for returns)
• Live Chat: Floating widget at the lower right of the website (9:00–21:00 daily, supports Chinese/English)