Return policy

Cancellation Policy

1. Cancelable Period
   • Orders can be canceled before shipment or production for a full refund.
   • Customized items (e.g., embroidery, tailoring) cannot be canceled once production starts.
2. Non-Cancelable Scenarios
   • Orders cannot be canceled if marked "shipped"; please use the return process upon receipt.

Return Policy

1. Return Window
   • Returns are accepted within 14 days of delivery (based on logistics confirmation).
2. Eligibility
   • Items must be unused, unwashed, with intact tags and original packaging.
   • Accessories and gifts must be returned together; proof of purchase is required.
3. Shipping & Fees
   • One-Time Shipping Fee: Covers all orders (including returns). Customers pre-pay return shipping for non-quality issues, reimbursed after inspection.
   • No Restocking Fee: Returns incur no handling charges.

Refund Policy

1. Process
   • We will inspect returns and send a confirmation email within 3 business days.
   • Approved refunds are processed within 5–7 business days to your original payment method.
2. Missing Refund Steps
   • ① Check your payment account (1–3 days for bank processing).
   • ② Contact your payment provider (credit card issuer, Alipay, etc.).
   • ③ Email us at support@yourstore.com for further assistance.